Frequently Asked Questions
Here, you’ll find answers to the most common questions about our services, timelines, the process, and more. If you need further assistance, feel free to reach out—we’re happy to help!
-
LuxShield is a stone laminate made with advanced multi-layer polymer technology, designed to provide superior heat resistance, stain resistance, and scratch protection.
It acts as an invisible shield, preserving the beauty of your stone while making maintenance easier.
-
LuxShield protection film is made to be both removable and replaceable.
Once applied, our protection film can generally last 6-8 years and when you want to replace it, you can simply peel it off just like the screen protector on your phone with no damage to the stone.
-
To engage, simply:
Provide us with the measurements of your benchtop or surface area and your choice of film (satin or gloss finish)
We prepare and send you a quotation
Pay a deposit so we can custom-made your film
Schedule a time for installation
-
Most kitchens can be finished within 3-5 hours.
Allow 1-2 days if you are also wanting to have bathroom vanities and/or laundry areas done.
-
Countertops can be used within 2 hours after an install.
-
LuxShield products come with a 10-year warranty for interior applications.
This warranty covers blistering or bubbling of the film on the protected surface.
Please note that it does not cover intentional or accidental scratching or peeling.
-
Our film can withstand instant high temperatures of up to 200°C and continuous heat of up to 100°C, making it perfect for everyday use, such as placing hot cups and plates.
However, freshly removed hot pots or pans may exceed 200°C, so we recommend using a trivet to better protect the film and your marble surface.
-
You may use any non-abrasive cleaner to clean the surface of LuxShield.
Warm water will also help loosen up any hardened spills.
-
Etching and staining can occur faster than you can wipe them away, and no liquid sealer can fully prevent these issues. LuxShield provides complete etch and stain protection.
Our dedicated team has over 10 years of industry experience and we proud ourselves in our attention to details and meticulous installation skills.
